Contact Support channels and FAQ
Contact & support
Operators get a named contact. Everyone else can reach us here.
Channels
Support email support@relay.co.zm
WhatsApp +260 000 000 000
Operator hotline Mon–Sat, 08:00–18:00
FAQ
Does Relay need my mobile-money PIN?
No. It only reads the confirmation texts already on the phone.
Which providers are supported?
AirtelMoney (Zambia) today. Other providers are added by request.
Does it need an internet connection?
Yes — Relay needs data or Wi-Fi to forward messages and to sync your dashboard figures to the console.
Can staff change the forwarding rules?
No. Rules live with the operator in the console.